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you need to make contact with them fast to get your washer into professional hands. Make sure there isn’t anything in front of the detergent compartment in the door. Most dishwashers have a detergent compartment in the door with a spring-loaded cover. Detergent is placed inside and is dropped into the bottom of the dishwasher when the cover pops open during the wash. If there is a large plate or tray in front of this cover it can prevent the cover from springing open. It could either prevent it from opening altogether or only allow it to partially open. This could prevent the tablet from dissolving properly or cause it to only dissolve slowly over the entire wash cycle instead of on the main wash. Otherwise call experts.